Student Support Service

At Nortwest College we are committed to supporting students throughout their learning journey in Australia. Our Student Support Services team can assist students with academic support, wellbeing, course progress, attendance, adjustment to life in Australia, and referrals to external support services.

Contact Student Support

• Email: sso@nortwest.edu.au
• Phone:-
• Campus:-
• Hours: Monday to Friday, 9:00 am – 8:00 pm
• After-hours emergency contact: emergency contact number for each campus
• Support form: Student Request Forms

Students can access support to help with:

• Understanding assessments
• Course content and learning materials
• Study planning
• Course progress
• Attendance requirements
• Catch-up support, where available
• Referrals for additional learning assistance

Students who are having difficulty with their studies should contact their Trainer or Student Support Services as soon as possible.

Students who need help with English language, reading, writing, numeracy or digital skills may request additional support.

Support may include:

• Help understanding learning materials
• Assessment writing support
• Numeracy support
• Digital learning support
• Learning Management System assistance
• Referral to external services, where required

Student Support Services can assist students who are experiencing personal, emotional, health, financial, family or study-related difficulties.

Support may include:

• Confidential guidance
• Support planning
• Referral to external wellbeing services
• Help accessing health, legal or community services
• Assistance with issues affecting study progress

International students have workplace rights in Australia. Students should understand their pay, working conditions, leave entitlements and workplace protections.

Useful links:

The Fair Work Ombudsman provides official information about workplace rights and minimum employment conditions for international students. (Fair Work Ombudsman)

Student Administration can assist with:

• Enrolment enquiries
• Timetables
• Fees
• Updating contact details
• Attendance enquiries
• Course progress enquiries
• Leave, deferral or withdrawal requests
• Certificates and statements of attainment

Students have the right to raise a complaint or appeal a decision. Complaints and appeals are handled fairly, confidentially and in accordance with college policies.

Students can raise concerns about:

• Training or assessment
• Course progress decisions
• Attendance matters
• Fees or refunds
• Student support services
• Staff or student conduct

Useful internal links:

The Tuition Protection Service may assist international students if their provider is unable to deliver their course. This may include help to continue studies with another provider or receive a refund where applicable. (Department of Education)

Useful link:

Information shared with Student Support Services will be treated confidentially where possible. The college may need to disclose information where required by law, where there is a serious risk to health or safety, or where disclosure is necessary to provide appropriate support.

Useful internal link:

Students can request support by:

1. Speaking with their Trainer
2. Contacting Student Support Services
3. Visiting the Student Services Office
4. Completing the Student Support Request Form
5. Emailing support@nortwest.edu.au